How The Total Economic Impact™ study measured ROI for ServiceNow
ServiceNow commissioned Forrester Consulting to conduct The Total Economic Impact™ (TEI) study to uncover the benefits customers were reporting with SPM. We wanted to know about the challenges customers faced before deployment, and the economic benefits enjoyed afterward. We were curious how customers dealt with portfolio, project, demand, and resource management needs pre- and post-deployment. And we wanted details on specific economic value.
To hear what Forrester Consulting found, watch our webinar: The Total Economic Impact™ study of Strategic Portfolio Management featuring ServiceNow and guest Forrester. Experts from Forrester and ServiceNow discuss findings that show how SPM helped customers experience:
Speakers:
Mary Anne North, TEI consultant, Forrester
Lilly Souksamlane, Senior Product Marketing Manager, ServiceNow